Refund and Cancellation Policy
Pathly’s paid plans (Solo, Starter, Agency and Agency Pro) are monthly subscriptions sold through Lemon Squeezy, our merchant of record. This policy is part of our Terms of Service.
Cancelling
- An organization owner can cancel at any time from Settings → Plan → Manage subscription. No email or call is needed.
- Cancelling stops future renewals. Your plan stays active until the end of the month you have already paid for, then the organization moves to the Free plan.
- Nothing is deleted when you cancel. Checks beyond the Free plan’s limits are paused and can be turned back on if you subscribe again.
- You can resume a cancelled subscription from the billing portal until the paid period ends.
Refunds
- First payment: if Pathly is not right for you, ask within 14 days of your organization’s first paid subscription payment and we will refund it in full.
- Renewals: monthly renewals are not refunded, and we do not give partial refunds for unused time in a month after cancelling.
- Billing errors: duplicate charges, charges after a cancellation took effect, or charges caused by a fault on our side are always refunded in full.
- Service problems: if a significant outage on our side kept Pathly from working for an extended time, contact us and we will credit or refund the affected period.
Changing plans
Upgrades and downgrades take effect straight away from the billing portal. The price difference for the rest of the month is prorated by Lemon Squeezy and applied to your next invoice.
How to ask for a refund
Email support@pathlyguard.com from your account’s email address with your organization name and the date of the charge. We reply within 3 business days. Approved refunds are issued through Lemon Squeezy to the original payment method and usually arrive within 5 to 10 business days, depending on your bank.
Your statutory rights
Nothing in this policy limits rights you have under consumer protection law where you live. Pathly is sold to businesses; where the law nevertheless gives you a right to cancel, you can exercise it by emailing us.
Pathly · support@pathlyguard.com